Legal

Privacy Policy

Pack the Triad — Reusable moving totes Last updated August 17, 2026

1. Overview

This policy explains what information Pack the Triad collects, why, and what you can do about it. It applies to our website and to our tote rental service.

2. What we collect

Information you give us

  • Contact details — name, phone number, email address.
  • Addresses — your delivery address and your pickup address, plus any access notes you give us (gate codes, where to leave equipment, leasing office details).
  • Booking details — package size, dates, and anything you tell us about your move.
  • Gift voucher details — if you buy a voucher, the recipient's name and the email address you ask us to send it to.

Payment information

Card payments are processed by a third-party payment processor. We do not store your full card number. Our processor retains a secure token that lets us charge the card on file for your rental as described in our Terms of Service, along with the last four digits and expiration date for reference.

Information collected automatically

Like most websites, ours records basic technical information — IP address, browser type, pages visited, and referring site — to keep the site working and understand what people find useful.

3. Tote tracking, and what happens to your photos

This is the part most people want to understand, so we will be specific.

  • When you tap or scan a tote tag, you can record a list of contents, photos, or both. This is entirely optional. The rental works exactly the same if you never use it.
  • What you record is stored against that tote's identification number for the duration of your rental, and is protected by a code you set at first use.
  • We do not review, analyze or use your contents records or photos for any purpose other than providing the feature. We do not use them for marketing, and we do not sell or share them.
  • Anyone with physical access to a tote and your code can view what is recorded on it. You choose who to share your code with.
  • Photos may show the inside of your home and your possessions. Consider that before photographing documents, valuables or anything else sensitive.
  • Records are permanently deleted after your rental ends (see Section 6). Each tote starts empty for the next renter.

4. How we use your information

  • To schedule, deliver and collect your rental.
  • To take payment and, where applicable under our Terms, charge for additional totes, extended time or unreturned equipment.
  • To contact you about your booking — confirmations, delivery windows, pickup reminders.
  • To provide the tote tracking feature.
  • To keep records for accounting, tax and dispute purposes.
  • To improve our service and, if you opt in, to send occasional updates or offers.

We rely on your information being accurate. If your address or phone number changes before delivery, please tell us.

5. Who we share it with

We do not sell your personal information. We share it only where necessary:

  • Service providers who help us operate — payment processing, scheduling, email delivery, website hosting. They may only use your information to provide that service to us.
  • Legal requirements — if required by law, subpoena, or to protect our rights, property or safety, or that of others.
  • Business transfer — if the business is sold or merged, customer information may transfer as part of that transaction.

If you receive a gift voucher, we tell the purchaser only that the voucher was redeemed. We do not share your address, dates or any other booking detail with them.

6. How long we keep it

  • Tote tracking records and photos — deleted after your rental closes.
  • Booking and contact records — kept while you are a customer and afterward as needed for accounting, tax and legal purposes.
  • Payment tokens — removed once your rental is closed and settled.

7. Your choices

  • Marketing. Every marketing email includes an unsubscribe link. Booking-related messages are not marketing and will still be sent.
  • Text messages. If you give us your mobile number we may text you about your booking. Reply STOP to opt out of texts.
  • Access, correction and deletion. Contact us to see what we hold about you, correct it, or ask us to delete it. We may need to keep certain records for legal and accounting reasons.
  • Skip tote tracking. Simply don't use the tags. Nothing is recorded unless you record it.

8. Security

We use reasonable measures to protect your information, including working with established payment and hosting providers. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by law.

9. Children

Our service is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

10. Changes and contact

We may update this policy. The date at the top reflects the most recent version. Material changes affecting how we handle your information will be communicated to active customers.

Questions, requests, or concerns? Call or text 336-270-9897 or email hello@packthetriad.com.