Frequently asked questions.

A week ahead is plenty for most moves, and we can often deliver within 48 hours. Summer weekends and the end of the month book up fastest, so reach out sooner if your date is fixed.

Our packages are sized by bedroom count: 20 totes for a studio, 35 for a one or two bedroom, 55 for a three bedroom, and 80 for four or more. If you're between sizes, start lower — extra totes come in bundles of five ($25 for 5, $45 for 10, $70 for 15, $90 for 20, and $110 for 25) and we'll drop them off mid-move at no delivery charge.

Tell us what you're moving and we'll build a custom package. That includes larger homes, office relocations, and odd tote counts.

Ten days from delivery, which is longer than most tote rentals in the area. Need more time? Let us know and we'll extend it.

Yes. Ten days covers most moves, but if you need longer, extra time is $20 for 3 days, $30 for 5, and $50 for 7. Add it when you book, or text us any time before your pickup date and we'll extend it at the same price.

Yes, both ways, anywhere in our service area. We drop the totes at your door and collect them from your new place when you're unpacked.

Your totes, tote dollies sized to the package, and a quick-start card explaining the tags. Every tote arrives clean and ready to pack.

No. Plenty of customers have us leave totes in a garage, on a porch, or with a leasing office. Just tell us where when you book.

Absolutely, and most movers prefer them — they stack square and load faster than mismatched boxes. Just let your moving company know the totes are rented and need to come back. The rental stays in your name, so you're the one who signs for them and gets them returned.

Text us and we'll come get them. There's no benefit to holding totes you're done with, and no penalty for finishing ahead of schedule.

Normal wear is expected and never charged — these are industrial totes built for hundreds of moves, so scuffs, scratches and dirt are our problem, not yours. A tote that's damaged beyond use or never comes back is billed to your card at $20, the replacement cost of the tote. Every tote has a unique tag, so we can show you exactly which ones didn't come back.

Dollies are built for heavy commercial use, so normal wear is never charged. A dolly that's damaged beyond use or never comes back is billed to your card at $75. Please don't ride them, overload them, or take them down stairs — that's where dollies usually get broken.

The rental agreement is with you, so missing or damaged totes and dollies are handled the same way no matter who was carrying them — $20 per tote, $75 per dolly. Every tote has a unique tag, so we can tell you exactly which ones didn't come back. If a moving company caused the loss, that documentation is usually what you need to make a claim against their coverage.

Up to 100 lbs. The walls are rigid and the lids latch, so nothing sags or caves in when stacked.

Yes. Rain on moving day, a damp garage, a wet truck bed — none of it soaks through the way cardboard does.

Every tote is sanitized before it goes back out. You get a clean tote every time.

Text us and we'll bring more, usually the same week. Extra totes come in bundles for the rest of your rental — $25 for 5, $45 for 10, $70 for 15, $90 for 20, and $110 for 25 — and there's no delivery charge, so you only pay for the totes, not the trip. If you need a lot more, ask about moving up to the next package and paying just the difference.

Five totes high is the safe limit when they're loaded, and that's about all you'll want to lift anyway. Put the heaviest totes on the bottom and lighter ones up top. On a dolly, keep it to four or five so the stack stays stable while you roll.

No tape at all — the lids latch shut. Labeling is handled by the tag on each tote, so there's nothing to write on or peel off.

Every tote has a tag on the side. Tap it with your phone or scan it with your camera and a simple page opens where you can log what's inside by list, photo, or both. Tap it again later to see the contents before you open it.

No app and no account. The tag opens a web page in your phone's browser.

Only if you have your move code. Every tote is locked to a single move code we give you at drop-off — printed on your rental agreement and texted to you. Tapping a tote shows only the tote number and a code prompt; enter the code once and it's remembered on that phone for the whole rental, so every later tap just opens. Anyone who scans without it — a mover, a neighbor, anyone — sees just the tote number and our contact details, never your contents or photos. Share the code with your family or the people helping you move if it's useful, and it stops working the moment your totes are returned.

Every tag has a scannable QR code or you can manually enter the tote ID. Any phone camera from the last several years will work.

Not at all. It's included in every package at no extra cost, and it's there if you want it. Plenty of people log a few important totes and skip the rest.

Across the Triad and surrounding areas, including Winston-Salem, Greensboro, High Point, Kernersville, Clemmons, Lewisville, Rural Hall, and King.

Reach out. We often deliver a little farther than the map suggests, especially for larger packages.

Yes — that's how most moves work. Give us both addresses when you book.

Usually yes — both addresses should fall inside our delivery map. If you're moving out of the area, we can still deliver here and arrange pickup from a local address, like a friend's place or your old address before closing. Just tell us the plan when you book and we'll work it out.