Frequently asked questions.

A week ahead is plenty for most moves. Online booking opens 2 days out — book on a Monday and we can deliver as soon as Wednesday. Summer weekends and the end of the month book up fastest, so reach out sooner if your date is fixed.

Our packages are sized by bedroom count: 20 totes for a studio/dorm, 35 for a one or two bedroom, 55 for a three bedroom, and 80 for four or more. If you’re between sizes, start lower — extra totes come in bundles of five, added when you book. Extra tote pricing varies based on the package you choose. Visit the booking page for exact pricing.

If you need fewer than 20 or more than 105 (maximum booking), contact us and we’ll build a custom package. That includes smaller moves, larger homes, office relocations, and odd tote counts. Need to rent a few totes for a special event, like a wedding or a party? We can handle that too.

Ten days from delivery, which is longer than most tote rentals in the area. Need more time? See “Can I extend my rental?” below.

Yes. Ten days covers most moves, but if you need longer, extra time is $20 for 3 days, $30 for 5, and $50 for 7. Add it when you book, or text us any time before your pickup date and we'll extend it at the same price.

Yes, both ways, anywhere in our service area. We drop the totes at your door and collect them from your new place when you're unpacked.

Your totes, tote dollies sized to the package, and a quick-start card with your rental details and an explanation of the tote tracking. Every tote arrives clean and ready to pack.

We prefer you be home for delivery and pickup, to make sure the totes get where they’re supposed to go. If you can’t be home and you have a safe spot — a garage, a back porch, the leasing office — we can accommodate that. Please leave the details in the notes section when you book.

Absolutely, and most movers prefer them — they stack square and load faster than mismatched boxes. Just let your moving company know the totes are rented and need to come back. The rental stays in your name, so you're the one who signs for them and gets them returned.

Text us and we'll come get them. There's no benefit to holding totes you're done with, and no penalty for finishing ahead of schedule.

Cancel from your booking page or call us. At least 24 hours before delivery, you get back everything you paid. Inside 24 hours, we keep 50% of the booking total and refund the rest.

Yes. When we confirm your delivery window we email you a rental agreement as a PDF — your dates, your address, what you're paying, and the full liability statement you agreed to at checkout, with your name and the date and time you agreed to it. There's a copy on your booking page any time you want it, and we hand you a printed one at delivery.

Normal wear is expected and never charged — these are industrial totes built for hundreds of moves, so scuffs, scratches and dirt are our problem, not yours. A tote that's damaged beyond use or never comes back is billed to your card at $20, the replacement cost of the tote. Every tote has a unique tag, so we can show you exactly which ones didn't come back.

Dollies are built for heavy commercial use, so normal wear is never charged. A dolly that's damaged beyond use or never comes back is billed to your card at $75. Please don't ride them, overload them, or take them down stairs — that's where dollies usually get broken.

The rental agreement is with you, so missing or damaged totes and dollies are handled the same way no matter who was carrying them — $20 per tote, $75 per dolly. Every tote has a unique tag, so we can tell you exactly which ones didn't come back. If a moving company caused the loss, that documentation is usually what you need to make a claim against their coverage.

Up to 100 lbs. The walls are rigid and the lids latch, so nothing sags or caves in when stacked.

Yes. Rain on moving day, a damp garage, a wet truck bed — none of it soaks through the way cardboard does.

Every tote is sanitized before it goes back out. You get a clean tote every time.

Call or text us and we’ll bring more. Pricing for extra totes mid-rental is $35 for 5, $55 for 10, and $75 for 15. Adding them when you book is cheaper, since they ride along on your delivery. If you need a lot more, ask about moving up to the next package and paying just the difference.

Five totes high is the safe limit when they're loaded, and that's about all you'll want to lift anyway. Put the heaviest totes on the bottom and lighter ones up top. On a dolly, keep it to four or five so the stack stays stable while you roll.

No tape at all — the lids latch shut. The tote contents are handled by the tote tracking included with your rental. If you need to label which room the tote needs to go to, temporary labels can be applied.

Every tote has a tag on the side. Tap it with your phone or scan it with your camera and a simple page opens where you can log what's inside by list, photo, or both. Tap it again later to see the contents before you open it.

No app and no account. The tag opens a web page in your phone's browser.

Only if you have your rental code. Every tote is locked to a single rental code we give you at drop-off on the quick-start card. It's also printed on your rental agreement and emailed to you. Tapping a tote shows only the tote number and a code prompt; enter the code once and it's remembered on that phone for the whole rental, so every later tap just opens. Anyone who scans without it — a mover, a neighbor, anyone — sees just the tote number and our contact details, never your contents or photos. Share the code with your family or the people helping you move if it's useful, and it stops working the moment your totes are returned.

Every tag has a scannable QR code or you can manually enter the tote ID. Any phone camera from the last several years will work.

Not at all. It's included in every package at no extra cost, and it's there if you want it. Plenty of people log a few important totes and skip the rest.

Across the Triad and surrounding areas, including Winston-Salem, Greensboro, High Point, Kernersville, Clemmons, Lewisville, Rural Hall, King and more. See the map in the “Areas we serve” section on the homepage.

Reach out. We often deliver a little farther than the map suggests, especially for larger packages.

Yes — that's how most moves work. Give us both addresses when you book.

Usually yes — both addresses should fall inside our delivery map. If you're moving out of the area, we can still deliver here and arrange pickup from a local address, like a friend's place or your old address before closing. Just tell us the plan when you book and we'll work it out.